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  • In emails, a generic greeting is used, such as "Dear Sir or Madam", or "Dear Valued Customer"
  • Phrases like "urgent problem" or threats about your account are used so you will act quickly and provide personal information without taking a moment to think.
  • Common information requested: account numbers, credit and debit/check card numbers, social security numbers, internet banking usernames and passwords, mother's maiden name, date of birth, etc. Remember, BCCU never asks for this type of information over the phone or in an email.
  • Watch for typos, misspelled words or incorrect grammar. These are also signs that the request is coming from a fraudulent site or individual.

Fraudulent emails or texts may use disguised email addresses so they appear to be from a legitimate company. Fraudulent phone calls can use caller ID names that also appear to be from a legitimate company. If you are suspicious, follow the steps below:

  • Do not open the email or text—delete it. If it's a call, hang up on the caller.
  • If you have opened the email or text, do not follow the link or reply to the email or text. You can forward it to the government's own fraud site, or if it appears to come from Bellwether, forward it to us at or call us toll-free at 1-866-996-9828. Do not use the email address or phone number included in the suspicious communication.
  • Don't ever give out personal or financial information.
  • Review credit card and account statements as soon as you receive them for any unauthorized charges. If you find any, report them to the related financial institution immediately.
  • If your credit card or account statement is late by more than a few days, call your financial institution to confirm your address and account balances.
  • Use anti-virus software and keep it up to date.
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