Safety & Security

SAFETY & SECURITY

Bellwether Community Credit Union is confident of our system's ability to protect all transactions, however, certain portions of our system are for the use of authorized users only. Please don’t share your log in information with anyone who is not a joint owner on your account. Use is restricted to authorized individuals. Actual or attempted unauthorized use of these restricted portions will result in criminal and/or civil prosecution.

At Bellwether Community Credit Union we take protecting your account information, your money and your personal information very seriously. While we are always on guard to protect your accounts, there are steps you can take on your own to also protect yourself. Following is an outline of the various types of situations that can put your information and your accounts in danger, along with helpful tips to protect yourself and keep your information safe. We’re here to help, so please feel free to call us with any questions or if you ever receive a suspicious email, phone call or text message. Bellwether Community Credit Union will never email, text, or call asking you for personal or account-related information. If you receive suspicious emails, phone calls, or text messages representing themselves as Bellwether, and asking you for personal information, please notify us by forwarding the suspicious email to spam@bccu.org, or call us toll-free at 1-866-996-9828.

Remember: Bellwether Community Credit Union never asks for your personal or account-related information such as account numbers, social security numbers, passwords or PINs over the telephone, in emails, or in text messages. If you receive a call, email or text message asking for this information, please let us know by calling 1-866-996-9828 or sending us an email at spam@bccu.org. Do not reply directly to the request.

GENERAL SAFETY TIPS

• Reconcile account statements promptly and report discrepancies or questionable transactions immediately. Store old statements in a secure place and make sure to shred any personal or account information before disposing of it. Better yet, sign up for eStatements through online banking.
• Report stolen or lost checks, debit/check cards and credit cards immediately. Store unused or canceled checks in a secure place and shred before disposing.
• Check your mail daily, and if you haven't received mail for a few days, you may be the victim of mail diversion fraud (when someone has changed your mailing address on accounts without your permission). Contact the post office and/or your financial companies to confirm your address and to find out why you haven't received mail.
• Clean out your wallet. Don’t use it to store receipts, unnecessary credit cards, important numbers like your social security number, usernames, passwords, or PINs.
• Destroy any pre-approved offers you receive in the mail if you will not be using them.
• Review your credit reports at least once a year. FREE reports are available once a year at www.AnnualCreditReport.com.
• When you receive a new Debit or Credit card, sign it and activate it immediately. If you do not want it, destroy it immediately by cutting it up or shredding it.
• Do not write your PIN on the related card or on any item you keep in the same place.
• Keep any duplicate cards you may have in a secure place.
• Do not lend your credit or debit cards to anyone.
• Be cautious, and confirm whom you are speaking to when giving your card numbers, or any information, over the phone.