Job Openings: Contact Center Member Consultant

Location of Position:	Merrimack, NH
Salary:	Full-time – Non-Exempt

Duties:

Overview

Bellwether Community Credit Union (BCCU) is seeking an outgoing and energetic professional for the position of Contact Center Member Consultant. For over 99 years, we’ve made New Hampshire our home and have provided thoughtful guidance and customized solutions to help our members. As one of the “Best Places to Work” in New Hampshire, BCCU is a community based credit union with a strong commitment to “people helping people”.

The Job

The Contact Center Member Consultant will primarily help with member sales and service requests from incoming calls, online banking, as well as online loan applications. They will work with existing members and prospective new members that contact us via phone or online inquiry, uncovering financial needs, and offering member-centric solutions. This individual will market our products and services, cross-sell and process consumer loans (including vehicle loans, personal, credit card, and home equity lines). The Contact Center Member Consultant will also refer business to BCCU’s Business Services and Residential Lending Teams.

Requirements:

Essential Duties and Responsibilities

Responsible to ensure error free and accurate completion of all member requests including: loan applications, loan closings, routine bank transactions, account openings and servicing requests.
Identifies service into sales opportunities and provides recommendations of credit union products and services when interacting with members.
Performs other duties and tasks as required.

Qualifications

Applicants should have a minimum of one year sales and/or call center experience in a financial institution
Be comfortable with technology
Have a demonstrated track record of cross-selling success in a member/customer service environment.
Requires intermediate computer skills (including MS Office Suite)
Excel in a fast-paced collaborative team environment

Misc Comments:

Work Environment

As part of the Bellwether Family, you’ll experience our commitment to your personal and professional success through our “Best Places” culture, training opportunities, competitive salary and above average benefits package.

How to Apply

Apply Online for Contact Center Member Consultant
Upload Your Resume for Contact Center Member Consultant

If it is more convenient you may also complete and print an employment application and submit along with a copy of your resume to Credit Union Name in person or by mail to:

Bellwether Community Credit Union
Attn: HR
425 Hooksett Road
Manchester, NH 03104

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