Job Openings: Service Representative (Contact Center)
| Location of Position: | Merrimack, NH |
| Salary: | Full-time – Non-Exempt |
Duties:
Overview
Bellwether Community Credit Union (BCCU) is seeking an outgoing and energetic professional for the position of Service Representative in the Contact Center. For over 98 years, we’ve made New Hampshire our home and have provided thoughtful guidance and customized solutions to help our members. As one of the “Best Places to Work” in New Hampshire, BCCU is a community based credit union with a strong commitment to “people helping people”.
The Job
The Contact Center Service Representative will primarily help with member service and sales requests from incoming calls, online banking, as well as online loan applications. They will work with existing members and prospective new members that contact us via phone or online inquiry, uncovering financial needs, and offering member-centric solutions. This individual will market our products and services, cross-sell and process consumer loans (including vehicle loans, personal, credit card, and home equity lines). The Contact Center Service Representative will also refer business to BCCU’s Business Services and Residential Lending Teams.
Requirements:
Essential Duties and Responsibilities
- Responsible to ensure error free and accurate completion of all member requests including: routine bank transactions, account openings, loan applications, servicing requests, and loan closings.
- Identifies service into sales opportunities and provides recommendations of credit union products and services when interacting with members.
- Performs other duties and tasks as required.
Qualifications
- Applicants should have a minimum of one year sales and/or call center experience in a financial institution
- Be comfortable with technology
- Have a demonstrated track record of cross-selling success in a member/customer service environment.
- Requires intermediate computer skills (including MS Office Suite)
- Excel in a fast-paced collaborative team environment
Misc Comments:
Work Environment
As part of the Bellwether Family, you’ll experience our commitment to your personal and professional success through our “Best Places” culture, training opportunities, competitive salary and above average benefits package.
How to Apply
Apply Online for Service Representative (Contact Center)
Upload Your Resume for Service Representative (Contact Center)
If it is more convenient you may also complete and print an employment application and submit along with a copy of your resume to Credit Union Name in person or by mail to:
Bellwether Community Credit Union
Attn: AVP/Administration
425 Hooksett Road
Manchester, NH 03104
BCCU is an equal opportunity employer.