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Contact Center Member Consultant

Bellwether Community Credit Union
Merrimack, NH
Full-time - Non-Exempt/Hourly

Overview

Bellwether Community Credit Union is seeking a dependable, results-driven, service & sales representative to assist members from our uniquely small call and online member support center (The Contact Center). For over 96 years, we've made New Hampshire our home and have provided thoughtful guidance and customized solutions to help our members with their unigue home financing needs. As one of the "Best Places to Work For" in New Hampshire, Bellwether is a community-based credit union with 96 years of commitment to "people helping peoplt."

The Job

With just 10 employees located at our Merrimack Operations Center, this is not your typical call center. We are a team of member service representatives, with a penchant for technology, supporting our members through electronic channels and by phone.

Essential Duties and Responsibilities

  • Primarily help with member service and sales requests from incoming calls, online banking, as well as online loan applications
  • Work with existing members and prospective members that contact us via phone or online inquiry to uncover financial needs and offer member-centric solutions
  • Open new deposit and loan accounts, fulfilling member requests and research
  • Market our products and services, cross-sell and process consumer loans (including vehicle loans, personal, credit card, and home equitly lines).
  • Represent the credit union in the community through involvement in various civic and charitable activities

Qualifications

  • A minimum of one year sales and/or call center experience in a financial institution preferred
  • Must be comfortable with technology, handling customer calls, and have a demonstrated track record of cross-selling success in a member/customer service environment

Work Environment

As part of the Bellwether Family, you'll experience our commitment to your personal and professional success through our "Best Places" culture, training opportunities, competitive salary and above average benefits package.

How to Apply

Interested in joining our team? Please submit your resume to:

hr@bccu.org

or

Bellwether Community Credit Union
Attn: AVP/Administration
425 Hooksett Road
Manchester, NH 03104
Fax 1-603-645-8019

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