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Coronavirus (COVID-19): Important information for our members

As we continue to monitor this public health concern, we will provide updates to this page as needed.

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July 15, 2020

With our members and employees safety top of mind, we have made the decision to re-open our branch lobbies on Wednesday, July 15th. Bellwether will continue to maintain the highest levels of safety measures for the protection of our members and staff. This includes utilizing plexi-glass shields at teller pods, conference rooms and desks. We will keep sanitizing surfaces repeatedly throughout the day and enforcing six-feet apart social distancing guidelines.

General Guidelines:

  • All members entering the lobby must wear a mask at all times. We may ask you to remove a portion of it briefly for identification purposes. All Member Services Representatives will wear masks.
  • The number of people admitted into the branch at any given time will be limited for the safety of all. 
  • Please abide by social distancing guidelines remaining six-feet apart when waiting inside and outside the branch. Markers will be placed on the floor.
  • A wave, nod, and a hello are always welcome and appreciated, for your safety and the safety of our employees please refrain from handshakes.
  • If you aren’t feeling well, please stay home. If you have immediate needs, please call us and we’ll do all that we can to accommodate you.

Teller Transactions:

  • Lobbies will be open for teller transactions.
  • If you are unable to wear a mask, drive up service will continue to provide you with a no-contact solution.

Member Service / Office Consultations:

  • Members who wish to meet with a Financial Services Consultant must call 603-645-8181 or 866-996-9828 to request an appointment.
  • Appointments will be scheduled as appropriate for needs such as loan closings, account opening, and consultative assistance.
  • Indoor waiting areas will be closed; so we’ll check you in on arrival and request that you wait comfortably in your vehicle until we call you to your appointment.
  • If you arrive without an appointment, we’ll do our best to assist you as Consultants become available.

Online Banking:

  • For your convenience, please keep using our online channels for your banking needs. It will save you time banking from the security of your own home. As a reminder, online and mobile banking can allow you to do most transactions.
June 2, 2020

As we move into June, the safety of our members and staff remains our top priority. We continue to monitor the situation in each of our communities to determine when we will be able to safely re-open our lobbies.  We will keep you updated on any lobby reopening plans.

We’re continuing to conduct in-person business through the drive-up lanes at all of our branches. Those branches are also accepting deposits, loan payments, and documents in their night deposit boxes. For your convenience, night deposit boxes are open 24/7 so you can drop off your banking anytime.

Our Online Banking, Bill Pay, Remote Check Deposit and Mobile App services have seen a significant increase in usage and we’re deeply grateful to members who have chosen to try and use those channels. As a reminder, please stay vigilant with protecting your online banking information as Bellwether will never call you asking for log in information or secure access codes. We’ve added additional staff to answer your calls. Thank you for your patience, understanding, and willingness to try new ways of doing business with us. We value your membership!

March 17, 2020

As always, the health of our members, community and employees are of utmost importance to Bellwether Community Credit Union. We have taken steps to assure our members financial needs are met while implementing safety precautions as we learn more information about COVID-19.

All branch locations will be transitioned to drive-up business only effective Wednesday, March 18. Our Drive-Ups will remain open for your banking needs and when possible our staff will direct you to the best lane for quick and efficient service. We have temporarily closed our lobbies for in-branch transactions out of an abundance of caution. For those who need access inside the branch for wires or safety deposit box access, call 866-996-9828 to set an appointment

To access your accounts remotely and safely, please log into online banking from our website or download our mobile app available 24/7.

Bellwether Community Credit Union is financially strong and well prepared to fully serve our members during these rapidly evolving circumstances. Our role is to be available to you, our members when you need us.

March 16, 2020

WE'RE HERE FOR YOU

As concerns rise about COVID-19, Bellwether Community Credit Union wants to assure you that we will continue to serve your financial needs while we closely follow the latest information. The health and safety of our members, employees and neighbors in the community are our highest priority. That’s why we are actively monitoring the guidance provided by the Center for Disease Control and Prevention (CDC) and the New Hampshire Department of Health and Human Services, while taking precautionary measures to do our part during this evolving situation.

In an effort to follow best health practices, we have employed extensive cleaning procedures at all of our locations and all employees are practicing frequent hand washing in a proper fashion, using approved alcohol-based sanitizers, and staying home when they’re sick.

As your financial partner, Bellwether Community Credit Union is here for you, while making adjustments to services in the best interest of our members and employees’ health and well-being. We will keep you informed of any changes as quickly as possible.

To balance convenient access to our services and recommendations for social distancing, we are asking that members use our drive-up lanes for routine transactions such as:

  • Deposits, withdrawals
  • General account maintenance, renewals
  • Questions about your membership

Here are other convenient and safe ways to access your accounts remotely.

Mobile and Online

  • 24/7 Account Access: With our mobile app or online banking you can access your account, make transfers, pay bills, pay your loan, view account activity and easily deposit checks (mobile app only).
     
  • Open an Account Online: Members and non-members can open accounts quickly right from our website.

Phone

  • Free 24/7 bank-by-phone service: Using your phone, an audio response system allows you to complete transactions, check balances and transfer funds between accounts. Call 1-866-996-9828 to speak with a live, local representative Monday-Friday 8:30 a.m. to 5 p.m., open late Thursdays until 6 p.m. or Saturday 9:00 a.m. until 12 p.m.

ATM

  • Drive-Thru Banking: Our staff is ready to assist you at all drive-thru branches during our regular business hours.
     
  • 24/7 Drive-Thru ATM: Make deposits and access cash 24/7 at drive-thru ATMs. (surcharge free for members)

At Bellwether Community Credit Union, we are here for you.

As a member of Bellwether Community Credit Union take comfort in knowing that your savings is safe, secure, and federally insured to at least $250,000 by the National Credit Union Administration, a U.S. Government Agency.

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