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FAQs about Bellwether Community Credit Union's MobileCheckDeposit24

What is MobileCheckDeposit24

MobileCheckDeposit24 is a service by which you can deposit a check from anywhere, with just a smartphone.

Checks deposited using MobileCheckDeposit24 are forwarded securely to your Bellwether deposit account. To use the service, you will need to go through the registration process which is then reviewed by Bellwether. Once approved, all you need is a smartphone, the appropriate smartphone app, and access to BCCU WEB24.

How do I sign up for MobileCheckDeposit24?

You can request authorization for MobileCheckDeposit24 by logging in to your WEB24 account and clicking on CheckDeposit24 on the top navigation bar. Once you receive notice that your request for authorization has been approved, you’ll be ready to use CheckDeposit24, MobileDeposit24 should be available to you within one business day after approval.

What are the hardware and software specifications for MobieCheckDeposit24?

In order to use MobileCheckDeposit24, you must have an iPhone or Android phone with the Bellwether WEB24 app.

Can I use my tablet computer to deposit checks with MobieCheckDeposit24?

You can use MobileCheckDeposit24 on your iPad or Android tablet with the Bellwether WEB24 app. You cannot use MobileCheckDeposit24 on Kindles, Nooks or Google Chromebooks.

What fees are associated with this service?

There are no additional fees to use MobileCheckDeposit24. Please see Bellwether Community Credit Union's Fee Schedule for costs associated with loans and deposit accounts.

How quickly will the deposit be credited to my account?

Checks submitted for deposit prior to 4:00 pm Eastern Standard Time (EST) will usually be credited to your account by the next business day. Deposits submitted after 4:00 pm EST will usually be credited to your account on the next business day. Business days are Monday through Friday, excluding holidays. Note that all deposits made through MobileCheckDeposit24 are subject to review and funds may not be available immediately. A portion of the deposit may be held up to 2-days.

Will there be any special holds places on this type of deposit?

Please refer to Bellwether Community Credit Union's Funds Availability policy to find out how soon your deposit will be available for your use.

Are there any types of checks that cannot be submitted using MobileCheckDeposit24?

The following items cannot be submitted for deposit or payment using MobileCheckDeposit24:

  1. Savings Bonds
  2. Foreign Checks
  3. Checks previously endorsed by Bellwether
  4. Third Party Checks
  5. Any item that is "stale dated" or "post dated"
  6. Any item that is incomplete (i.e. missing the date, missing the payee, etc.)
  7. Any item that contains evidence of alteration to the information on the check
  8. Any item that is stamped with a "non-negotiable" watermark

How should I endorse the check?

The back of each check must include:

  1. Your signature
  2. The account number to which the check is being deposited or paid
  3. Date
  4. The words "via MobileCheckDeposit24"
  5. The word "scanned" and the date in the memo section on the front of the check

PLEASE NOTE: If the back of the check is not properly endorsed, we reserve the right to reject the check for deposit or payment.

What else will I need to do to send in my deposit?

After you endorse the back of the check(s) according to the indications above, you will need to do the following:

  1. Log in to your WEB24 Online Banking account through your mobile app
  2. Click on deposit on the navigation bar
  3. Using the app, click on "Front" and take a picture of the front of the check. Then click on "Back" and take a picture of the back of the check
  4. Enter the total deposit or payment amount of your check(s)
  5. Review and submit your deposit

The image of the check transmitted must be legible and requires all key information as outlined in the CheckDeposit24 End User Agreement.

How long should I hold on to my check(s) after I scan it using MobileCheckDeposit24?

Once you have scanned your check(s) and your deposit or payment has been credited to your account, you should securely store the original check a minimum of 90 days. After that time period it is recommended that checks be shredded/destroyed.

If I have questions, where can I go to receive help?

You can call 1-866-996-9828 during normal business hours for immediate assistance, or email us at checkdeposit24@bccu.org. We will respond as soon as possible.